Creative ZEN Displaying White Screen When Switched On

1. Push the power switch to ‘OFF’ position and hold it for 10 seconds. If the player continues to display a white screen, please proceed to the next step. If the player shuts down, please skip the next steps and proceed right away to step 5
2. If the player continues to display a white screen, reset the player and perform a firmware update. If the player shuts down, please skip the next steps and proceed right away to step 5
3. Download the latest firmware for your player ZEN_PCFW_L22_1_21_03.exe. For customers in Europe, please download ZEN_PCFW_L22_1_21_03e.exe.
4. Once the file is downloaded onto your harddisk, connect the player to the PC and double-click on the downloaded file and follow the on-screen instructions
5. Perform the recovery tool if the screen still does not display any contents properly through the following site:
   
   http://www.creative.com/products/mp3/MP3PlayerRecoveryTool/welcome.asp?

If the above steps do not resolve the issue, kindly contact our technical support for further assistance.